Creating an account is recommended for easy tracking, but guest checkout is also available.

Log into your account and track your order from the "My Orders" page.

Orders can be modified within the first 24 hours by contacting customer service.

Yes, most products come with a warranty, depending on the item and supplier.

Please contact us for details of the authorized service center.

Yes, we offer technical support to help with setup and product usage.

We accept Visa and MasterCard credit/debit cards, as well as bank transfers.

Yes, we use advanced encryption technologies to ensure your payment information is secure.

Yes, an invoice will be sent to your email automatically after completing the order.

Delivery charges within the UAE are flat, ranging from AED 30 to 35 depending on the area

Delivery takes place the same day or the next working day within the UAE.

Yes, you will receive a tracking number once your order is shipped and you can track it via the courier

Refunds are processed within 2–4 business days after we receive and inspect the returned item. Depending on your payment method, the refund may take up to 10 business days to appear.

Products can only be returned if unopened and in original packaging unless they are defective

You can submit a return request through your Order History page. Our team will contact you within 24 hours.

Please report damaged or missing items within 12 hours of delivery. We will arrange a replacement or refund.